Refund Policy
Our Refund Policy
Sleep Lumi offers a 30-day return window from the date you receive your order. If you're not completely satisfied with your purchase, we're here to help. Pre-orders can be cancelled for a full refund any time before the item ships.
Eligibility for Refunds
The item must be unused and in its original, compressed packaging.
Proof of purchase (order number or receipt) is required.
Your return request must be made within 30 days of receiving the item.
International orders are non-refundable.
Damaged or defective items are eligible for a free replacement or full refund, regardless of packaging condition.
How to Start a Return
1
Email us at hello@sleeplumi.com with your order number and the reason for your return.
2
Our team will send you return instructions.
3
Pack the item securely in its original packaging and send it back to us.
4
Once we receive and inspect your item, your refund will be issued to your original payment method within 10 business days.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account or card statement, as processing times vary. If it's been more than 10 business days since your refund was approved and you still haven't received it, contact your card provider. If the issue persists, please email us at hello@sleeplumi.com and we'll make it right.
Shipping Costs
Original shipping charges are non-refundable, except in cases where the item is damaged, defective, or the return is the result of an error on our part.
Contact Us
Questions about your return? Reach out to our team and we'll be happy to help.
hello@sleeplumi.com