Shipping Policy
Everything you need to know about how we pack, ship, and deliver your Lumi Arm Pillow.
Shipping Details
We currently ship to the United States (including Alaska and Hawaii), Canada, Australia, and the United Kingdom. International shipping rates are calculated at checkout. Duties, taxes, and customs fees are the responsibility of the customer and are non-refundable.
Every order is carefully packed and quality-checked before it leaves our warehouse. Please allow 1-3 business days for processing so your Sleep Lumi pieces arrive in perfect condition.
We partner with trusted carriers to get your order to you safely. Because each item is made with care, delivery typically takes 2-5 weeks — a little patience for pieces built to help you sleep better for years to come.
Once your order ships, you'll receive a tracking number via email so you can follow your arm pillow's journey every step of the way. Please allow 24-48 hours for tracking information to update.
Please double-check your shipping address at checkout. Sleep Lumi is not responsible for orders delayed or lost due to incorrect address information provided by the customer. If your package is marked delivered but you haven't received it, please contact our care team within 7 days.
If your Lumi Arm Pillow arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can make it right with a replacement or refund.
Our care team is here to help. Reach out anytime and we'll get back to you within 24 hours.
Get Cozy With Us
Follow along for founder updates, cozy product stories, and early access to new drops.
Explore Arm Pillows